IT support

Something stuck? Describe it plainly.

Help with devices, accounts, email setup, sites and apps we have worked on, and the small problems that stop a working day. Monday to Friday, 09:00–18:00 UK time (GMT/BST). We do not promise a fixed response time.

Before you write

What were you trying to do?
What did you expect, and what happened instead?
Any exact error message (copy the words)
Device and browser or app version

Never send passwords by email or this form.

Urgent? Call +44 7862 613861 in working hours.

Support request

Local planning aid

Pre-release checklist

Tick what is true. Your ticks stay in this browser only. It is a reminder list, not an approval prediction.

Before submitting an app The app builds from a clean checkout Privacy policy matches what the app actually collects Store screenshots show the current version Test accounts for reviewers are ready Someone in your organisation owns the developer account Release notes are written in plain language

Support questions

Can you support systems you did not build?

Often, yes. We will look first and tell you honestly if something needs a different specialist.

Do I need to choose a service on this form?

No. IT support requests do not need a project branch.

Can you log in to my computer remotely?

Only if you agree, on a call, using a tool you are comfortable with. We never ask for passwords by email.